scandinavianguides.com

General

Regarding tour participation, please note that we reserve the right to cancel or modify a tour if we haven’t reached the minimum number of participants required. For bicycle tours, the maximum number of participants is 15 per group, but we don’t limit bookings. We’ll adjust group sizes accordingly to ensure everyone’s safety and enjoyment.

Additionally, when booking a bicycle tour, you’ll receive a disclaimer via email. By booking the tour, you agree to waive all responsibilities. This means that participants take full responsibility for their actions during the tour.

For walking tours, the maximum number of participants is 20 per group. If there are more people, we’ll split the groups to maintain quality and safety standards.

Please review these conditions carefully before joining us on a tour. If you have any questions or concerns, don’t hesitate to reach out.

We want to ensure that your experience with us is smooth and enjoyable. and we look forward to welcoming you to our tours!

Cancellation Policy:

  • Cancellations must be made at least 24 hours before the scheduled tour start time to receive a full refund.
  • Participants must adhere to the cancellation deadline for all tours, including Copenhagen on Bike (3 hours).

Safety Waiver:

  • All participants are required to sign a safety waiver before the tour commences, particularly for activities such as Copenhagen on Bike (3 hours).

Force Majeure:

  • In the event of cancellation due to force majeure circumstances beyond the control of the operator, such as extreme weather conditions or unforeseen events, reservations will not be refunded but can be transferred to a future departure based on availability.

Refunds:

By using our services and participating in our tours, you acknowledge and accept these terms and conditions. If you have any concerns or require further clarification, please don’t hesitate to reach out to us.

Contact us at luis@scandinavianguides.com for questions related to refunds.